To prevent overproduction—all products are made to order, which is why it can take a bit longer to deliver them to you. We offer FREE Shipping on all orders!
We ship to the US, EU, UK, CA and AU.
Usually, it takes 2 - 5 business days to fulfill an order, after which it’s shipped out. See delivery estimates below.
Please note these are just estimates. Actual delivery times may vary. These estimates do not include production times.
US Orders: approx. 4 - 5 business days
EU Orders: approx. 7 - 9 business days
AU Orders: approx. 4 - 15 business days
All Other Orders: approx. 10 - 20 business days
OUT OF STOCK ITEMS
If a product becomes out of stock with our fulfillment company, you may still be able to purchase it on our store before we get a chance to update our inventory. In this case, delivery may be delayed by 2 - 4 weeks. We try to prevent this but in the event it occurs, you will be notified by email right away.
QUESTIONS & ANSWERS
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! The facility closest to you with available product will be the facility that fulfills and ships your order.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us expedite the process by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I received a wrong/damaged product, what should I do?
We’re so sorry for the inconvenience! To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time. Include photos of the damaged product, your order number and any other details you may have. We’ll get back to you with a resolution as soon as possible!